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Introduction : At Samaira.store, customer satisfaction is our top priority. We strive to ensure that you are happy with every purchase you make.In case you need to return or exchange an item, our policy is designed to make the process smooth and hassle-free.
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Eligibility for Returns and Exchanges : Ite ms must be returned within 30 days from the date of purchase. Products should be unused, unworn, and in the original packaging with all tags attached. Certain items, such as custom-made or personalized products, are not eligible for returns or exchanges unless they arrive damaged or defective. Sale items can only be exchanged or returned for store credit.
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Steps to Initiate a Return or Exchange : Our team will review your request and issue a Return Authorization Number (RAN) if the return is approved. Our team will review your request and issue a Return Authorization Number (RAN) if the return is approved.You will receive detailed instructions on how to return the item. Ensure the item is securely packed to prevent any damage during transit. Include the original receipt and the Return Authorization Number inside the package.Send the package using a trackable shipping method to the address provided by our customer service team. Keep the shipping receipt for your records.
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Returns: If approved, a refund will be processed to the original payment method within 7-10 business days. Shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning the item. If the item is out of stock, you may choose an alternative product of equal value or opt for store credit. Items that have been worn, washed, or altered. Items not in their original condition, damaged, or missing parts for reasons not due to our error. Gift cards, downloadable software products, and some health and personal care items. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order. Provide detailed photos of the damaged or defective product along with your order number. We will arrange for a replacement or issue a full refund, including shipping costs.
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Returns and Exchanges : International orders, the return or exchange process is similar; however, customers are responsible for return shipping costs and any applicable duties or taxes. Ensure all international returns are sent via a trackable shipping method. Store credit for returns will be issued in the form of a gift card or a discount code that can be used on future purchases. Store credit does not expire and can be used on any product available on Samaira.store.
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